Returns policy

You can return unused standard parts within 14 days after delivery, after approval from us. As a business customer you have no statutory right of withdrawal; this policy is voluntary and forms part of our General Terms and Conditions.

1. What you can return

  • Standard catalogue parts that are unused, uninstalled and in the original, undamaged and sealed packaging.
  • The return must be reported within 14 days after delivery.

2. What you cannot return

  • HP tubing cut to length, coned or threaded, and other parts made or adapted to your order.
  • Parts that have been installed, used, pressurised or damaged.
  • Orifices, seals, O-rings and other precision or wear parts of which the sealed packaging has been opened.
  • Chemical products and lubricants (such as thread lubricants) once opened.
  • Special-order items that we do not keep in stock, unless we agreed otherwise in writing.

3. How to return

  1. Email info@waterjetpartshop.com with your order number, the article numbers, the quantity and the reason for the return.
  2. We reply within 2 working days with a return authorisation number (RMA) and the return address. We do not accept returns without an RMA.
  3. Pack the parts well and put the RMA number on the outside of the box. Ship them within 14 days after you receive the RMA.

4. Costs and refund

  1. You pay the return shipping costs and any customs costs.
  2. For returns that are not our fault, we deduct a restocking fee of 15% of the product value, with a minimum of €15.
  3. We inspect the parts within 5 working days after we receive them. If they meet the conditions, we refund the product value minus the restocking fee to the original payment method. Original shipping costs are not refunded.
  4. If the parts do not meet the conditions, we send them back at your cost or, with your consent, dispose of them.

5. Our mistake: wrong, damaged or defective delivery

  • Wrong item or quantity: report it within 5 working days after delivery. We pay the return shipping and send the correct parts or refund you; no restocking fee.
  • Transport damage: note it on the carrier's delivery note and report it to us within 2 working days, with photos of the box and the parts.
  • Defective parts: these are handled as a warranty claim under article 11 of the General Terms and Conditions, not as a return.