General terms and conditions

These terms apply to every sale through Waterjet Partshop. We sell to businesses only.

1. Who we are

Waterjet Partshop is a trade name of JBI Waterjet B.V., Middachtenstraat 25, 4834 PB Breda, the Netherlands. Chamber of Commerce (KvK) 92499961, VAT NL866076116B01. Email info@waterjetpartshop.com. In these terms "we" and "us" mean JBI Waterjet B.V.

2. Scope and business customers only

  1. These terms apply to all offers, quotations, orders and agreements of Waterjet Partshop, also when you order by email or phone.
  2. We sell only to businesses that buy in the course of their trade, business or profession. By ordering, you confirm that you are not a consumer. We may refuse or cancel an order if this is not the case.
  3. Your own purchase terms do not apply, unless we accept them in writing.
  4. If a provision of these terms is invalid, the other provisions stay in force. We replace the invalid provision with a valid one that comes as close as possible to its purpose.
  5. We may change these terms. The terms that apply to an order are the terms published on the website on the day of the order.

3. Products and aftermarket parts

  1. Unless a product is marked as genuine, our parts are aftermarket parts. They are not made, sold or approved by the original equipment manufacturer (OEM).
  2. Brand names, model names and OEM part numbers are trademarks of their owners. We use them only to show which machines a part fits.
  3. You are responsible for choosing the correct part for your machine. Our selectors, compatibility information and troubleshooting guide are a help, not a guarantee of fit. If in doubt, contact us before you order.
  4. Photos may be example photos or renders. Small differences in colour, finish or markings are not a defect.

4. Prices and offers

  1. All prices are in euro and exclude VAT, shipping costs and any import duties, unless stated otherwise.
  2. Offers and quotations are without obligation. A quotation is valid for 30 days, unless it states otherwise.
  3. We may correct obvious mistakes in prices or product information, also after you place an order. If the correct price is higher, you may cancel the order without costs.

5. Orders and contract

  1. The contract is made when we confirm your order by email.
  2. We may refuse an order, ask for prepayment or ask for more information, for example about your company, VAT number or destination country.
  3. HP tubing cut to length, coned and threaded to your specification, and other parts made or adapted to your order, are made to order. You cannot cancel a made-to-order item after we have started the work.

6. VAT

  1. Customers in the Netherlands pay Dutch VAT.
  2. Customers in another EU country with a valid VAT number pay no Dutch VAT. The VAT is reverse charged. We check the number in the EU VIES system. If the number is not valid, we charge Dutch VAT.
  3. For deliveries outside the EU we charge no Dutch VAT, provided that the goods leave the EU. Import VAT, duties and customs costs in the destination country are for your account.

7. Payment

  1. All orders are paid in advance. We do not deliver on invoice or on credit.
  2. You pay through the payment methods offered in the checkout (such as iDEAL, Bancontact, credit card, SEPA bank transfer and PayPal). Payments are processed by Mollie B.V.
  3. We start processing, making or shipping your order only after we have received the full payment. Delivery times start on the day we receive the payment.
  4. If we have not received the payment within 14 days after the order, we may cancel the order.

8. Delivery and risk

  1. Delivery times are estimates, not fixed deadlines. A late delivery does not entitle you to compensation or cancellation, unless the delay exceeds 90 days after the estimated date and you have given us a reasonable extra period in writing.
  2. Unless agreed otherwise, we deliver DAP (Delivered at Place) at your delivery address, Incoterms® 2020. The risk of loss or damage passes to you when the goods are made available to you at that address, ready for unloading. Unloading, import clearance, import duties and import VAT are for your account.
  3. Check the delivery on arrival. Report visible damage on the carrier's delivery note and to us within 2 working days. Report missing or wrong items within 5 working days.
  4. We may deliver an order in parts. Each part may be invoiced separately.

9. Export and sanctions

  1. You must comply with all export control and sanctions laws that apply to the goods, including the EU sanctions regulations.
  2. You may not resell or deliver the goods, directly or indirectly, to a country, person or organisation that is subject to EU, UN or US sanctions.
  3. We may refuse or cancel an order if we reasonably believe it breaches such laws.

10. Retention of title

  1. The goods stay our property until you have paid everything you owe us under the contract.
  2. Until then you may not pledge the goods or give anyone else rights to them. You may use or resell them in the normal course of your business.
  3. If the goods are delivered to a country where this retention of title is not valid, you will give us a security right that is valid there, if we ask for it.

11. Warranty

  1. We warrant that the goods are free from defects in material and workmanship at delivery, for 6 months after delivery for wear parts and 12 months for other parts, or 200 operating hours, whichever comes first.
  2. Wear parts (such as seals, orifices, focusing tubes, check valve parts and filters) wear through normal use. Normal wear is not a defect. Their life depends on water quality, abrasive, pressure and maintenance.
  3. The warranty does not cover damage caused by incorrect installation, incorrect use, poor water quality, lack of maintenance, use with parts that do not fit, or changes made by you or a third party.
  4. Report a defect in writing within 14 days after you discovered it, with the order number, photos and a description. Keep the part available for inspection.
  5. If the claim is valid, we will, at our choice, repair or replace the part or refund the purchase price. This is your only remedy.

12. Liability

  1. Our total liability is limited to the invoice value of the order to which the claim relates, and in any case to the amount paid out by our insurer in that case.
  2. We are not liable for indirect or consequential damage, including loss of production, downtime of machines, lost profit, lost orders, damage to workpieces and costs of labour for installation or removal.
  3. These limits do not apply to damage caused by our intent or gross negligence.
  4. A claim lapses if you do not start legal proceedings within one year after you discovered, or should have discovered, the damage.

13. Force majeure

We are not liable for a failure or delay caused by circumstances outside our control, such as delays at suppliers or carriers, strikes, energy shortages, government measures, war, pandemics or natural disasters. If the force majeure lasts longer than 60 days, either party may cancel the affected part of the order without liability.

14. Intellectual property

All texts, photos, renders, drawings and software on the website are our property or used with permission. You may not copy or reuse them without our written consent.

15. Governing law and disputes

  1. Dutch law applies. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.
  2. Disputes are decided exclusively by the District Court of Zeeland-West-Brabant (Rechtbank Zeeland-West-Brabant), location Breda, the Netherlands. We may also bring a claim before the competent court where you are established.
  3. If these terms are translated, the English text prevails.